What does “This page or site is not accessible on PS tablet” mean?
Due to the WiFi feature on PS Connect the PS Software is [...]
June 2023
What do I do if Designer and/or Catalog are deleted from my tablet/computer during a Windows update?
Please reinstall the Designer/Catalog software. After installation, fill out the registration box, [...]
Can I use the Wi-Fi connection to register Designer to on my Pro-Stitcher tablet?
The PS tablet needs offline registration because the website, esoftwareondemand.com, is restricted [...]
May 2023
When prompted, should I opt do let Windows do its normal updates?
Yes. In keeping with Microsoft's best practices, you will want to allow [...]
The maximum speed on my longarm seems to be slower with PS Connect. Is it?
PS Connect has a feature allowing it to optimize Opti-Stitch settings based [...]
Will having digital designs on my tablet use up all its memory/space?
No. The vector-based graphic files are relatively small, and you are not [...]
Is there an affiliate program for quilting bloggers and influencers?
Yes. Pro-Stitcher has an account with ShareASale.com. Search for us there to [...]
What exactly do “download” and PS Membership Download mean?
When you are logged into ProStitcher.com, click the My Account > Downloads button [...]
How long will Pro-Stitcher support and update tablets that aren’t compatible with PS Connect?
Our policy has not changed. Tablets have a two-year warranty. There will [...]
Does the PS Connect software update work on Premium AND Lite?
Yes. PS Connect is compatible with both the Pro-Stitcher Lite and Pro-Stitcher [...]
How does PS Connect work on a laptop in Simulation mode?
When in Simulation mode, PS Connect does not toggle the Wi-Fi off [...]
Does connecting to the internet void my Pro-Stitcher tablet warranty?
No. Pro-Stitcher has made strides in making the Wi-Fi experience seamless and [...]
Do I have to install and run multiple updates to my tablet to be able to install PS Connect?
No. As long as you are working on a compatible tablet, you [...]
Will Windows prompt me to update the tablet while I’m quilting using PS Connect?
No. Pro-Stitcher manages the connectivity in PS Connect so that the Wi-Fi [...]
I own more than one Pro-Stitcher–enabled longarm. Do I need more than one PS Membership?
No. Log in to the same account on each tablet. Items you've [...]
My tablet is not compatible with PS Connect. Can I still the update using a USB drive?
No. To run PS Connect, you will need to upgrade your tablet. [...]