What does “This page or site is not accessible on PS tablet” mean?
Due to the WiFi feature on PS Connect the PS Software is [...]
June 2023
Can I use the Wi-Fi connection to register Designer to on my Pro-Stitcher tablet?
The PS tablet needs offline registration because the website, esoftwareondemand.com, is restricted [...]
May 2023
Can I change my PS Patterns file names?
Yes, you can do it on your C: drive. Navigate to your [...]
When prompted, should I opt do let Windows do its normal updates?
Yes. In keeping with Microsoft's best practices, you will want to allow [...]
My sewing room doesn’t have the internet. Do I still need PS Connect?
Yes, you can download PS Connect to a USB and install it [...]
What exactly do “download” and PS Membership Download mean?
When you are logged into ProStitcher.com, click the My Account > Downloads button [...]
How long will Pro-Stitcher support and update tablets that aren’t compatible with PS Connect?
Our policy has not changed. Tablets have a two-year warranty. There will [...]
Does the PS Connect software update work on Premium AND Lite?
Yes. PS Connect is compatible with both the Pro-Stitcher Lite and Pro-Stitcher [...]
How does PS Connect work on a laptop in Simulation mode?
When in Simulation mode, PS Connect does not toggle the Wi-Fi off [...]
Does connecting to the internet void my Pro-Stitcher tablet warranty?
No. Pro-Stitcher has made strides in making the Wi-Fi experience seamless and [...]
Do I need PS Connect to start a PS Membership for purchasing designs?
No. You do not need PS Connect. Anyone with any robotic longarm [...]
Do I have to install and run multiple updates to my tablet to be able to install PS Connect?
No. As long as you are working on a compatible tablet, you [...]
Can Pro-Stitcher videos on the website be viewed on a laptop as well as the Pro-Stitcher tablet?
You can access ProStitcher.com (designs and videos) from your tablet, laptop, or [...]
Will Windows prompt me to update the tablet while I’m quilting using PS Connect?
No. Pro-Stitcher manages the connectivity in PS Connect so that the Wi-Fi [...]
I own more than one Pro-Stitcher–enabled longarm. Do I need more than one PS Membership?
No. Log in to the same account on each tablet. Items you've [...]
My tablet is not compatible with PS Connect. Can I still the update using a USB drive?
No. To run PS Connect, you will need to upgrade your tablet. [...]