Return Policy
30 day money back guarantee on Catalog and Designer. Past 30 days, refunds are not offered on the software.
Difficulties registering Pro-Stitcher Designer Software?
If you are having difficulties registering your software, please reach out to us at support@prostitcher.com or submit a ticket here.
Can I try a demo before purchasing Pro-Stitcher Designer?
You can! You can download the software here. There is a demo mode available, and it can be unlocked later with a serial number provided after purchase.
How to register Pro-Stitcher Designer (online)
Download instructions to install Pro-Stitcher Designer online here.
How to register Pro-Stitcher Designer (offline)
Download instructions for registering Pro-Stitcher Designer offline here.
Will Pro-Stitcher Designer work on Macs?
You can find the system requirements for Pro-Stitcher Designer here. Pro-Stitcher Designer is only available for Windows Operating Systems.
Will Pro-Stitcher Designer run on the Pro-Stitcher machine or will it only work on computers?
Pro-Stitcher Designer will work on both the Pro-Stitcher tablet as well as on a computer/laptop. You can see computer requirements here.
Where do I find my Pro-Stitcher Serial Number?
Pro-Stitcher serial numbers can be found on the cardboard box and on a serial sticker on the top of the Pro-Stitcher carriage.
What is a Beta release?
Beta software refers to computer software that has gone through our internal testing processes, but has not yet been tested in the real world, and therefore is not officially released as a final version. Releasing a Beta version allows Pro-Stitcher engineers to get bug fixes and new features into quilters hands sooner, and gives quilters
Is there a charge for Pro-Stitcher updates?
Software updates are free.
Why does the on-screen keyboard pop up when the numerical keypad is selected?
This is a Windows 10 setting and should not be changed. Use the x to close the keyboard and access the numerical keypad.
Why do I have green crosshairs on my Pro-Stitcher tablet?
The tablet is in Simulation mode. To exit Simulation mode, go to Settings > Advanced > General, and deselect Simulation in the sidebar. The tablet will need to be rebooted for the change to take effect.
Can I connect my Pro-Stitcher tablet to wi-fi/internet?
To maintain the integrity of the Pro-Stitcher software, avoid using the Pro-Stitcher tablet computer except when running Pro-Stitcher. For example, if the computer is connected to the Internet, Windows may perform operating system updates that could potentially be incompatible with Pro-Stitcher. It also may expose the computer to viruses and other malware that may compromise
Where do I find the latest Premium update?
Click here for the latest Pro-Stitcher versions.
How can I update my Pro-Stitcher Designer Software?
You can check for the latest software version here, or run the update option within the program.