Contact Us

Pro-Stitcher is dedicated to empowering you through education. Please browse the topics below, they will help guide you to the resources you’re looking for.

Your retailer is a valuable asset!  Have you contacted them for support?  They are always your primary source of help.

Locate a retailer:

Video and Printable tutorials:

(not just for PS Premium users- many of these tutorials will also work for PS Lite).

Classes & Events

  • Handi Quilter: https://handiquilter.com/events/
  • Janome
  • Babylock

Repositioning Design after Shutdown
https://prostitcher.com/lessons/89894/

PS – When to Reposition and When to Create a New Start Point, or both
https://www.youtube.com/watch?v=QFr1knYYftY

PS – Drag & Drop without Dropping Your Needle! 
https://www.youtube.com/watch?v=eM3_OpcxoeY

Tip: In some versions it may help to select Pause, then Cancel when there is a thread break. Select Baseline, then follow the tutorial to create a new Start Point.

New Start Point (Threadbreak recovery)
https://prostitcher.com/courses/89810/

PS – When to Reposition and When to Create a New Start Point, or both
https://www.youtube.com/watch?v=QFr1knYYftY

Place an order for a new Pro-Stitcher tablet:  https://prostitcher.com/shop/tablet-upgrades-and-replacements/ (enter your current machine and tablet in the drop down)

Following up about a recently placed Pro-Stitcher tablet order? Please have your order number available when you contact us. Call  801-292-7988 or email support@prostitcher.com

Please email support@prostitcher.com for assistance if you need help resetting software activations.

Include your name and PS Designer (or PS Catalog) serial number.

PS Software Update – Pro-Stitcher

PS Simulation Installation Instructions

How to add a design from Pro-Stitcher Patterns to your design library on your tablet – Pro-Stitcher

PS Premium Designs Catalog

Pro-Stitcher Lite Designs Catalog

Account login issues can sometimes be caused by a local cache. Please try these steps to clear your local browser cache:

PC Mag – How to clear your cache and cookies

If you are still unable to login after this, please let us know and we can help troubleshoot.

Your Content Goes Here

Information about membership in PS Patterns: https://prostitcher.com/membership/

Video explanation of PS Patterns membership: https://www.youtube.com/watch?v=75V14wRCRbc

Benefits of membership: 

  • 2 membership download credits each month. Link to PS Patterns membership designs: https://prostitcher.com/product-category/digital-designer/in-house/
  • Save 25% on designs from our featured designers
  • FREE monthly quilt pattern
  • Keep in mind that if your account has reached 10 PS Membership Downloads it will not allow more downloads to accumulate. We encourage you to spend Membership Downloads each month so you do not miss out. Membership Downloads that you have redeemed for designs will always be available in your Downloads Library.

This video explains how to download designs from ProStitcher.com to your WiFi enabled Pr0-Stitcher tablet:

https://prostitcher.com/lessons/how-to-add-a-design-from-pro-stitcher-patterns-to-your-design-library-on-your-tablet/

If you have a machine or hardware issue that is not related to Pro-Stitcher software, please contact your dealer or the manufacturer:

Locate a retailer:

Locate a retailer:

Before you call, please make sure you are in front of your machine, and your machine and Pro-Stitcher system are turned on. Please be ready with the answers to the following questions:

  • Which version of Pro-Stitcher is on your tablet?

Finding Your Pro-Stitcher Version Number

  • What color are the crosshairs on your Pro-Stitcher screen?
  • Orange crosshairs indicate Pro-Stitcher is connected and gears are engaged.
  • Purple crosshairs indicate free-motion mode, gears are not engaged.

Email support@prostitcher.com

Phone 855-777-5257

Monday – Friday 8 am – 4:30 pm (Mountain time)

Connect with Pro-Stitcher quilters and educators in the Pro-Stitcher Quilters Facebook group

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