Contact Us
Pro-Stitcher is dedicated to empowering you through education. Please browse the topics below, they will help guide you to the resources you’re looking for.
Locate a retailer:
- Handi Quilter
- Janome
- Babylock
Video and Printable tutorials:
(not just for PS Premium users- many of these tutorials will also work for PS Lite).
- Getting Started with Pro-Stitcher for Premium & Lite Versions is a printable resource to help you learn the program through specific lessons
Classes & Events
- Handi Quilter: https://handiquilter.com/events/
- Janome
- Babylock
Tip: In some versions it may help to select Pause, then Cancel when there is a thread break. Select Baseline, then follow the tutorial to create a new Start Point.
New Start Point (Threadbreak recovery)
https://prostitcher.com/courses/89810/
PS – When to Reposition and When to Create a New Start Point, or both
https://www.youtube.com/watch?v=QFr1knYYftY
Following up about a recently placed Pro-Stitcher tablet order? Please have your order number available when you contact us. Call 801-292-7988 or email support@prostitcher.com
Include your name and PS Designer (or PS Catalog) serial number.
PC Mag – How to clear your cache and cookies
If you are still unable to login after this, please let us know and we can help troubleshoot.
Video explanation of PS Patterns membershipc
Membership is available in a monthly or annual option.
Benefits of membership:
- 2 membership downloads each month. View Eligible Designs
- Save 25% on designs from our featured designers
- FREE monthly quilt pattern
- Keep in mind that if your account has reached 10 PS Membership Downloads it will not allow more downloads to accumulate. We encourage you to spend Membership Downloads each month so you do not miss out. Membership Downloads that you have redeemed for designs will always be available in your Downloads Library.
This video explains how to download designs from ProStitcher.com to your WiFi enabled Pro-Stitcher tablet:
How to add a design from Pro-Stitcher Patterns to your design library on your tablet
Locate a retailer:
- Handi Quilter
- Phone: 877-697-8458
- Find a retailer
- Janome
- Phone: 800-631-0183
- Find a retailer
- Babylock
- Phone: 800-314-4110
- Find a retailer
Before you call, please make sure you are in front of your machine, and your machine and Pro-Stitcher system are turned on. Please be ready with the answers to the following questions:
- Which version of Pro-Stitcher is on your tablet?
Finding Your Pro-Stitcher Version Number
- What color are the crosshairs on your Pro-Stitcher screen?
- Orange crosshairs indicate Pro-Stitcher is connected and gears are engaged.
- Purple crosshairs indicate free-motion mode, gears are not engaged.
- Green crosshairs indicate Simulation mode. Follow the link to learn how to get tablet out of Simulation: I am Stuck in Simulation Mode!
Email support@prostitcher.com
Phone 855-777-5257
Monday – Friday 8 am – 4:30 pm (Mountain time)