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Frequently Asked Questions
Yes. In keeping with Microsoft’s best practices, you will want to allow Windows to update. This includes updating Windows versions and regular Windows software and security updates.
PS Connect has a feature allowing it to optimize Opti-Stitch settings based on the longarm machine you are running. You may noticed a variation in speed from previous software versions.
No. The vector-based graphic files are relatively small, and you are not at risk of filling up your tablet space with Pro-Stitcher patterns.
Yes. Pro-Stitcher has an account with ShareASale.com. Search for us there to sign up and become a Pro-Stitcher affiliate marketer.
When you are logged into ProStitcher.com, click the My Account > Downloads button on the left-hand of the screen to see your downloads, or in other words, every digital design you’ve previously purchased. You have the ability to download these designs to your laptop, computer, or tablet.
PS Membership Download is our term for a purchase made using a credit. As a Member, you receive two PS Membership Downloads per month. Use them to pick out any in-house design in the store to add to your cart. You can checkout at no charge, and the designs will then be associated with your account.
Two downloads per month ONLY refers to the amount of credits you receive as a PS Member. Once you have the designs downloads in your account, you may use them as many times as you’d like.
Our policy has not changed. Tablets have a two-year warranty. There will be new Beta versions of Premium and Lite on the website. Once those versions become final versions, we will no longer produce future updates for Premium or Lite, just like previous Standard and Classic versions of Pro-Stitcher.
Yes. PS Connect is compatible with both the Pro-Stitcher Lite and Pro-Stitcher Premium models.
When in Simulation mode, PS Connect does not toggle the Wi-Fi off and on; it just stays on. On your tablet, though, when you are not in the PS Patterns tab or the Tutorials tab, the Wi-Fi will be disengaged. This way, you’ll be able to stitch, set up workspaces, arrange designs, etc. without any possible update interruptions.
No. Pro-Stitcher has made strides in making the Wi-Fi experience seamless and safe.
No. As long as you are working on a compatible tablet, you will be able to download and install PS Connect using the two files provided. Learn more about the install directions here.
No. Pro-Stitcher manages the connectivity in PS Connect so that the Wi-Fi will be disengaged when stitching using either the Premium or Lite models. When you hop back over to the PS Patterns tab or the Tutorials tab in the software, the Wi-Fi will automatically reconnect. This way, you have the internet when you need it and your quilting shouldn’t be disrupted by tablet updates.
You cannot browse the internet on your Pro-Stitcher tablet, even when the Wi-Fi is enabled. You can only access ProStitcher.com and our videos.
No. Log in to the same account on each tablet. Items you’ve purchased for your use are available to you in your account.
No. To run PS Connect, you will need to upgrade your tablet. All future software updates will be based on PS Connect.
Check your tablet compatibility here on the Update to PS Connect page.
Having PS Connect does not preclude you from adding designs from any other sources; however, purchases outside of PS Patterns will need to be transferred via USB drive.
Yes. Your Quiltable.com gift card is still valid. If you have trouble using it, please contact us at support@prostitcher.com.
No. You can continue to operate the latest software version that is not Wi-Fi enabled, though we will be focusing our support on PS Connect. If you are not interested in the Wi-Fi capability, consider downloading and installing PS Connect and opting not to activate the Wi-Fi feature.
Each product will have a list of file formats available. For bundles, sets, or collections (generally 5 pieces or more), you’ll be asked to select your preferred file type from a drop-down menu.
Rest easy! Your tablet is only able to connect to ProStitcher.com and stream educational videos from our approved video host. No other connections are possible. Additionally, while in the Pro-Stitcher software, when you are working on design arrangements or quilting, the Wi-Fi will be temporarily disabled automatically as to not interrupt your work. We also have precautions to prevent against troublesome activity.
If you have more questions, please reach out to us at info@prostitcher.com.
Yes, of course! Any designs purchased through ProStitcher.com or through Quiltable.com are available to you on your Pro-Stitcher account under Account > Downloads.
All Quiltable club products (Stashable, Collectible, and Printable) have transformed into a lower-priced PS Membership. Read more about the membership perks and benefits on our Membership Page.
You do not need to do anything to have your previous club moved into the PS Membership.
PS Patterns is the digital quilting design shop offering an assortment of motifs, pantographs, blocks, projects, and more for all longarm robotic systems. It is a branch of the larger Pro-Stitcher family of quilting technology.
Watch this video to determine how you can find your Pro-Stitcher version.
This Finding Your Pro-Stitcher Version PDF is also available.
Beta software refers to computer software that has gone through our internal testing processes but has not yet been tested in the real world. Therefore, it is not officially released as a final version. Releasing a Beta version allows Pro-Stitcher engineers to get bug fixes and new features into quilters’ hands sooner and gives quilters the opportunity to provide feedback to our developers. Remember, you can always rollback to a previous version of Pro-Stitcher if you find you are having difficulties.
All software updates are free, which includes updating to PS Connect (software versions 703 and higher.)
This is a Windows 10 setting and should not be changed. Use the x button to close the keyboard and access the numerical keypad.
The green crosshairs mean the tablet is in Simulation mode and not connected to a machine. To exit Simulation mode, go to Settings > Advanced > General, and deselect Simulation in the sidebar. The tablet will need to be rebooted for the change to take effect.
Download instructions here.
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