How can we help?
Frequently Asked Questions
What do I do if Designer and/or Catalog are deleted from my tablet/computer during a Windows update?
Please reinstall the Designer/Catalog software. After installation, fill out the registration box, then click Register Now. If you get a Registration Limit Exceeded warning, go to https://prostitcher.com/contact/ . Fill out the help request and for fastest service, include your Designer and/or Catalog serial numbers. Due to current high volume, support tickets are answered within 3 business days.
If you already have PS Designer installed, you DO NOT need to reinstall the software to register Catalog. To register on a computer connected to the internet, open Designer, and open a new design page. Select Help, then Registration. From the drop down menu, select Catalog. Fill in the serial number sent to you with your purchase confirmation, and click Register Now. If you are registering on your Pro-Stitcher tablet, please follow the directions found here: https://prostitcher.com/pro-stitcher-catalog/
The PS tablet needs offline registration because the website, esoftwareondemand.com, is restricted and cannot be reached by tablet.
The offline PS Designer registration directions walk you through using another internet connected device to assist with the registration process on the tablet.
Yes, you can do it on your C: drive. Navigate to your C: drive where the folders are, select the folder, right-click, and select “Rename” from the drop-down menu . Type your new File name and tap the space bar to save.
There is a 30-day money-back guarantee on the Catalog and Designer software. After 30 days, refunds are not offered on the software.
If you are having difficulties registering your software, please reach out to us at support@prostitcher.com or submit a ticket here.
You can! You can download the software here. There is a demo mode available, and the full version of the software can be unlocked with a serial number that is provided after purchase.
Download instructions to install Pro-Stitcher Designer online here.
Download instructions for registering Pro-Stitcher Designer offline here.
No. Pro-Stitcher Designer is only available for laptops, tablets, and computers using a Windows operating system. You can find the system requirements for Pro-Stitcher Designer here.
Pro-Stitcher Designer will work on both the Pro-Stitcher tablet as well as on a computer or laptop. You can see the computer requirements here.
Pro-Stitcher serial numbers can be found on the cardboard box and on a serial sticker on the top of the Pro-Stitcher carriage.
You can check for the latest software version here or run the update option within the program, if available.
Useful Links
Need more help?
Call us at 855-777-5257 or send us a message below.