No. Pro-Stitcher manages the connectivity in PS Connect so that the Wi-Fi will be disengaged when stitching using either the Premium or Lite models. When you hop back over to the PS Patterns tab or the Tutorials tab in the software, the Wi-Fi will automatically reconnect. This way, you have the internet when you need it and your quilting shouldn’t be disrupted by tablet updates.
You cannot browse the internet on your Pro-Stitcher tablet, even when the Wi-Fi is enabled. You can only access ProStitcher.com and our videos.
No. The vector-based graphic files are relatively small, and you are not at risk of filling up your tablet space with Pro-Stitcher patterns.
This is a Windows 10 setting and should not be changed. Use the x to close the keyboard and access the numerical keypad.
The tablet is in Simulation mode. To exit Simulation mode, go to Settings > Advanced > General, and deselect Simulation in the sidebar. The tablet will need to be rebooted for the change to take effect.
Pro-Stitcher downloads are often delivered in zip format. You’ll need to go to the folder on your computer where the download is located. For PC users, right-click on the zip file, select extract all. The select the file type for your longarm and move that to your USB drive.
If the download did transfer to your computer, but won’t stitch on your machine, you may have the wrong file type. Check your robotic system’s manual or use this Quilting System Reference guide.
All PS Patterns, by in-house designers, are available for you to select and download. This includes bundles, sets, collections, monthly sets, projects, and more! Unfortunately, we do not offer any licensed designer products as part of the PS Membership.
Pro-Stitcher serial numbers can be found on the cardboard box and on a serial sticker on the top of the Pro-Stitcher carriage.
All Quiltable club products (Stashable, Collectible, and Printable) have transformed into a lower-priced PS Membership. Read more about the membership perks and benefits on our Membership Page.
You do not need to do anything to have your previous club moved into the PS Membership.
Yes. In keeping with Microsoft’s best practices, you will want to allow Windows to update. This includes updating Windows versions and regular Windows software and security updates.
You can read more about all the updated features, bug fixes, and expectations on the Release Notes section of the Update to PS Connect page.
PS Quilt Patterns are piecing quilt patterns, developed and tested by their respective designers with development and instructions by Martingale Publishing. They are available exclusively at ProStitcher.com.
** Coming Soon **
PS Patterns is the digital quilting designs shop offering an assortment of motifs, pantos, blocks, projects, and more for all longarm robotic systems. It is a branch of the larger Pro-Stitcher family of quilting technology.
Beta software refers to computer software that has gone through our internal testing processes, but has not yet been tested in the real world, and therefore is not officially released as a final version. Releasing a Beta version allows Pro-Stitcher engineers to get bug fixes and new features into quilters hands sooner, and gives quilters the opportunity to provide feedback to our developers. Remember, you can always rollback to a previous version if you find you are having difficulties.
Each product will have a list of file formats available. For bundles, sets, or collections (generally 5 pieces or more) you’ll be asked to select your preferred file type from a drop-down menu.
When you are logged into ProStitcher.com, click the My Account >Â Downloads button on the left-hand of the screen to see your downloads, or in other words, every digital design you’ve previously purchased. You have the ability to download these designs to your laptop, computer, or tablet.
PS Membership Download is our term for a purchase made using a credit. As a Member, you receive two PS Membership Downloads per month. Use them to pick out any in-house design in the store to add to your cart. You can checkout at no charge, and the designs will then be associated with your account.
Two downloads per month ONLY refers to the amount of credits you receive as a PS Member. Once you have the designs downloads in your account, you may use them as many times as you’d like.
PS Connect has a feature allowing it to optimize Opti-Stitch settings based on the longarm machine you are running. You may noticed a variation in speed from previous software versions.
Rest easy! Your tablet is only able to connect to ProStitcher.com and stream educational videos from our approved video host. No other connections are possible. Further, while in the Pro-Stitcher software, working on design arrangments or quilting, the wifi will temporarily disable itself as to not interrupt your work. We also have precautions to prevent against troublesome activity.
If you have more questions, please reach out to us at info@prostitcher.com.
30 day money back guarantee on Catalog and Designer. Past 30 days, refunds are not offered on the software.
No. To run PS Connect, you will need to upgrade your tablet. All future software updates will be based on PS Connect.
Check your tablet compatibility here on the Update to PS Connect page.
Yes, you can download PS Connect to a USB and install it on your tablet. We’ve taken great care to roll out many great features in this new software update, not just the Wi-Fi connectivity.
Similarly, if you do not want to ever turn on or activate the Wi-Fi feature, you don’t have to.
Yes. Pro-Stitcher has an account with ShareASale.com. Search for us there to sign up and become a Pro-Stitcher affiliate marketer.
Software updates are free.
In PS Connect, you can access your Pro-Stitcher account live on the tablet. All the designs you’ve purchased and enjoyed will always be available to you when you log in.
You can also download these designs to your laptop or computer to move to a USB backup drive.
However, all designs purchased outside of ProStitcher.com will still need to be backed up. PS Connect does not back up your entire design library if you have any designs purchased outside of Pro-Stitcher, PS Patterns, or Quiltable.
No. Download opportunities refresh on the first of the month.
Coupons aren’t applicable to PS Membership downloads. Every month, you get two downloads. There’s not percent (%) discount and no “partial downloads” for sale events. Each download is just that: a single download.
PS Membership offers you two downloads, of your choice, each month and refreshes on the first of each following month.
Yes. Your Quiltable.com gift card is still valid. If you have trouble using it, please contact us at support@prostitcher.com.
No. Log in to the same account on each tablet. Items you’ve purchased for your use are available to you in your account.
Download instructions for registering Pro-Stitcher Designer offline here.
Our policy has not changed. Tablets have a two-year warranty. There will be new Beta versions of Premium and Lite on the website. Once those versions become final versions, we will no longer produce future updates for Premium or Lite, just like previous Standard and Classic versions of Pro-Stitcher.
When in Simulation mode, PS Connect does not toggle the Wi-Fi off and on; it just stays on. On your tablet, though, when you are not in the PS Patterns tab or the Tutorials tab, the Wi-Fi will be disengaged. This way, you’ll be able to stitch, set up workspaces, arrange designs, etc. without any possible update interruptions.
Watch this video to determine how you can find your Pro-Stitcher video.
This Finding Your Pro-Stitcher Version PDF is also available.
Find the selected PS Quilt Pattern in the downloads area of your Account. It is a digital-only product and is delivered immediately as a PDF.
** Coming Soon **
Having PS Connect does not preclude you from adding designs from any other sources; however, purchases outside of PS Patterns will need to be transferred via USB drive.
We do not currently offer an option to purchase more than the two downloads that are allocated with the monthly PS Membership, though we may offer perks from time to time to our VIP Members and Newsletter subscribers. Sign up here.Â
Of course, PS Members can always shop the store at 25% off.
Yes. PS Connect is compatible with both the Pro-Stitcher Lite and Pro-Stitcher Premium models.
No, not at this time. Only designs purchased and hosted on ProStitcher.com will be available over Wi-Fi on PS Connect.
No. Pro-Stitcher has made strides in making the Wi-Fi experience seamless and safe.
No. You do not need PS Connect. Anyone with any robotic longarm system can join the PS Membership. PS Patterns (previously Quiltable) offers designs in 9 file types and supports all computerized quilting systems.
No. The PS Membership is designed to let you pick and choose two new digital design downloads per month to build your digital design library. PS Connect is a free software update from Pro-Stitcher and is offered at no cost to you.
No. As long as you are working on a compatible tablet, you will be able to download and install PS Connect using the two files provided. Learn more about the install directions here.
No. You can continue to operate the latest software version that is not Wi-Fi enabled, though we will be focusing our support on PS Connect. If you are not interested in the Wi-Fi capability, consider downloading and installing PS Connect and opting not to activate the Wi-Fi feature.
You can access ProStitcher.com (designs and videos) from your tablet, laptop, or computer. You can even watch/browse from your smartphone, although that may not be the ideal experience.
Yes, of course! Any designs purchased through ProStitcher.com or through Quiltable.com are available to you under Account > Downloads
Sorry, we do not accept returns on digital products purchased with PS Membership or money.
If you have purchased a design twice or have some other error in stitching a design, please reach out to us directly at support@prostitcher.com.
Yes, you can do it on your C: drive. Navigate to your C: drive where the folders are, select the folder, right-click, and select “Rename” from the drop-down menu . Type your new File name and tap the space bar to save.
Yes! You are under no obligation or contract to stay with Pro-Stitcher under the monthly membership plan. You can cancel at anytime by going to Account > Membership and selecting Cancel. Anything you’ve purchased will remain associated with your account/email address, and you can rejoin at any time.
By selecting Cancel, you are saying “do not renew my purchase when the next billing opportunity happens.” If you cancel an annual membership, it will simply not renew the following year.
Yes. Please see our Copyright and Terms of Service page for more details.