Frequently Asked Questions
We want you to have the most enjoyable Pro-Stitcher experience. If you have a question, please click below to see if it is answered.
Still have questions? We are here to help!
- Copyright | Legal
- Digital Designs
- Glossary | Definitions
- My Account
- Print At Home Designs
- Pro-Stitcher Designer
- PS Connect
- PS Membership
Yes. Visit your My Account Page and click Orders or Downloads to see designs you’ve purchased.
You can always have access to download the purchased designs in your account.
Yes. Please see our Copyright and Terms of Service page for more details.
Backing fabric is the large pieced or solid piece of fabric on the back of a quilt. For longarm quilting, it is loaded onto a quilting frame first and should be approximately 12″ larger than the quilt top’s width and height. Longarm quilt manufacturers will have more information on suggested quilt backing sizes.
Basting, as it relates to quilting, is the process of temporarily holding three layers of fabric together in preparation for quilting. Basting can be done by hand sewing, machine sewing, safety pins, spray glue, or more. When using any form of stitching to baste a quilt, the stitch length is generally at least 1/2″ long or longer. When basting using safety pins or other pins, the pins are generally 4-6″ apart over the entire area of the quilt.
Borders are defined as strip, or series of strips, of fabric that serves as the frame to a quilt and is sewn to the outside area of the quilt but inside of the binding.
Borders can be wide or narrow depending on your project. Borders may also be pieced, feature applique, or simply used as a design element to grow the size of a quilt.
Border to Border, b2b, B2B, designs are created to connect seamlessly with itself and generally fit within a rectangular border shape. The border is the area of fabric that creates a frame around the center of the quilt.
Border to Border designs can often be used in the sashing blocks that connect the body of the quilt. Some design cropping may be required.
Bundles are smaller groups of designs, usually around 10-pieces or less, sold together at a discounted price.
Yes! You are under no obligation or contract to stay with Pro-Stitcher under the monthly membership plan. You can cancel at anytime by going to Account > Membership and selecting Cancel. Anything you’ve purchased will remain associated with your account/email address, and you can rejoin at any time.
By selecting Cancel, you are saying “do not renew my purchase when the next billing opportunity happens.” If you cancel an annual membership, it will simply not renew the following year.
Yes, you can do it on your C: drive. Navigate to your C: drive where the folders are, select the folder, right-click, and select “Rename” from the drop-down menu . Type your new File name and tap the space bar to save.
Yes. You can edit a design in Pro-Stitcher Designer or Art & Stitch or other digital stitching editing software. The design must be for your own personal use and cannot be re-sold as an original design. Altered designs are not to be redistributed in any fashion.
Not all designs will work for this function.
When laying out a design for quilting, you might be able to connect more than one design to create a unique quilting motif.
Designs that will lock seamlessly with others will be noted on the purchase page. Not all designs will work for this function.
Click Here to See Mix-and-Match Designs
While the My Account library holds everything you’ve purchased from ProStitcher.com, it does not currently support additional designs.
Sign up here to receive an email when this feature is added.
Sorry, we do not accept returns on digital products purchased with PS Membership or money.
If you have purchased a design twice or have some other error in stitching a design, please reach out to us directly at email@example.com.
Yes, of course! Any designs purchased through ProStitcher.com or through Quiltable.com are available to you under Account > Downloads
You can! You can download the software here. There is a demo mode available, and it can be unlocked later with a serial number provided after purchase.
You can access ProStitcher.com (designs and videos) from your tablet, laptop, or computer. You can even watch/browse from your smartphone, although that may not be the ideal experience.
Collections are a group of related designs that are derivative from coordinating line work or artwork. Collections may also refer to a group of designs created by a single designer or company.
Corners in digital design at Quiltable are defined as designs that fill a corner space and allow a border design to wrap around the quilt’s corner area. Corners often have a suggested complimentary border design to which it connects seamlessly.
Cornerstones in quilting are often the smaller squares sewn into intersections of quilt sashing. The cornerstones can range in size greatly, but generally do not exceed the size of the main quilt block. For digital designs at Quiltable, cornerstone designs are simple, contain minimal lines, and are quick-stitch designs.
Design cropping is referenced in digital quilting when a design is brought into the robotic system software and a portion of the design is purposefully cut off to fit within a space. The method for cropping a design will vary from manufacturer to manufacturer. Design cropping is very useful when filling in smaller spaces, like sashing, borders, or pieced shapes on the quilt top.
If you are having difficulties registering your software, please reach out to us at firstname.lastname@example.org or submit a ticket here.
Digital Quilting Designs are designs used to drive a computerized robotic quilting system. File extensions for digital quilting designs vary from manufacturer to manufacturer.
No. You can continue to operate the latest software version that is not Wi-Fi enabled, though we will be focusing our support on PS Connect. If you are not interested in the Wi-Fi capability, consider downloading and installing PS Connect and opting not to activate the Wi-Fi feature.
No. As long as you are working on a compatible tablet, you will be able to download and install PS Connect using the two files provided. Learn more about the install directions here.
You might think we’re a bit partial, but Pro-Stitcher Patterns offers digital designs for all robotic longarm systems. Choose your file type, download, and quilt.
No. The PS Membership is designed to let you pick and choose two new digital design downloads per month to build your digital design library. PS Connect is a free software update from Pro-Stitcher and is offered at no cost to you.
No. You do not need PS Connect. Anyone with any robotic longarm system can join the PS Membership. PS Patterns (previously Quiltable) offers designs in 9 file types and supports all computerized quilting systems.
No. Pro-Stitcher has made strides in making the Wi-Fi experience seamless and safe.
Does PS Connect allow me to move designs over my local Wi-Fi network, from my computer’s hard drive to the Pro-Stitcher tablet?
No, not at this time. Only designs purchased and hosted on ProStitcher.com will be available over Wi-Fi on PS Connect.
Yes. PS Connect is compatible with both the Pro-Stitcher Lite and Pro-Stitcher Premium models.
Edge-to-Edge designs are referred to as e2e, E2E, Edge-to-Edge or Edge to Edge designs. These are any design that connect seamlessly to itself to allow a continuous line of stitching over the entire quilt.
The designs are created to literally travel from one edge of the quilt to the other.
In many cases, Edge-to-Edge designs nest so when the project is finished, there is not an obvious “row” of stitching.
Edge-to-Edge designs can be cropped and fit within the body of a quilt (within the borders) and do not have to be used specifically from an edge to an edge.
Half-Square Triangle (HST) is a 90-degree triangle formed when a square is cut in half one time diagonally. For the purpose of digital quilting, HSTs are simply triangles.
We do not currently offer an option to purchase more than the two downloads that are allocated with the monthly PS Membership, though we may offer perks from time to time to our VIP Members and Newsletter subscribers. Sign up here.
Of course, PS Members can always shop the store at 25% off.
Please see our Quilt Through page for step-by-step instructions and more information.
You can check for the latest software version here, or run the update option within the program.
Having PS Connect does not preclude you from adding designs from any other sources; however, purchases outside of PS Patterns will need to be transferred via USB drive.
For best results, consult your computerized longarm robotic system for instructions on installing your new digital designs.
In many cases, to add your designs to your robotic system, follow these steps:
- Log into your Pro-Stitcher Account
- Click Downloads Tab
- Download the design to your computer/desktop (Save the files in a place you can find, such as Downloads.)
- Plug a USB drive into your computer
- Open the File Explorer
- Find the Pro-Stitcher File in your computer’s folder
- Right-click to select COPY
- Click on the USB folder in File Explorer
- Right-click to select PASTE
- A copy should appear in the USB and on your computer.
- Safely eject the USB and plug it into your longarm computer system.
If you need help, please contact us.
Please see our Create Stencils page for step-by-step instructions and more information.
Shop from any device! All orders/downloads are always associated with your My Account.
For best results, download only onto a computer (laptop or desktop) as other devices don’t allow you to easily copy to a USB drive.
If you must use a iPad, other Apple product, smartphone or other device than your laptop/desktop, save the designs into a google drive or dropbox to access once you are near your computer.
If your robotic longarm is equipped to connect to the internet, shop directly from your longarm computer OR access google drive/dropbox from that computer.
Click Account at the top of this page.
Log in to access your account page.
On the left-hand side of the page, click Downloads. A list of previously purchased designs will appear.
Find the selected PS Quilt Pattern in the downloads area of your Account. It is a digital-only product and is delivered immediately as a PDF.
** Coming Soon **
Watch this video to determine how you can find your Pro-Stitcher video.
This Finding Your Pro-Stitcher Version PDF is also available.
If you longarm for hire, you’ll likely want a printable file to show customers for their selection. You may also want to have a printed/paper library for your own. Depending on the design, a jpg or pdf is included for this purpose. No worries, we have you covered!
If you are having trouble accessing your account, click the Account Page. On the left-hand side, click Lost Your Password to have a new password sent to your associated email account.
The gift card should have a code associated with it. Enter this code during checkout in the promo code box to apply to your order. It will show as applied in the cart as well as the checkout page where you can review the subtotal and total of the order. If you have any issues, please contact us.
Print At Home designs have instructions included with every design purchase. You can also find instructions on our Print At Home Page and on our Youtube Channel.
Please see our Using a Pantograph page for step-by-step instructions and more information.
When in Simulation mode, PS Connect does not toggle the Wi-Fi off and on; it just stays on. On your tablet, though, when you are not in the PS Patterns tab or the Tutorials tab, the Wi-Fi will be disengaged. This way, you’ll be able to stitch, set up workspaces, arrange designs, etc. without any possible update interruptions.
Scaling files will depend on the individual original file. In some cases, designers create files with much more successful scale-ability. If you have a specific design in mind, feel free to contact us before purchase. We’ll look into it for you.
Our policy has not changed. Tablets have a two-year warranty. There will be new Beta versions of Premium and Lite on the website. Once those versions become final versions, we will no longer produce future updates for Premium or Lite, just like previous Standard and Classic versions of Pro-Stitcher.
Most single digital designs are under 1oo KB in size. Each USB drive is sold with a different data storage capacity. On the conservative side, a small capacity (128MB Drive) can hold roughly 1,000 single designs.
Unlimited. Your account is always accessible by you.
If we notice excess or abuse, your account may be reviewed.
Download instructions for registering Pro-Stitcher Designer offline here.
Download instructions to install Pro-Stitcher Designer online here.
No. Please see our Copyright and Terms of Service for ProStitcher.com.
First, make sure your files are unzipped.
Computers will not be able to show you a preview of your robotic quilting system file, in most cases. If you have a design editing program, such as Pro-Stitcher Designer or Art & Stitch, you can open the design in these programs. The .jpg file or .pdf file that comes with your design or set is better suited to preview the artwork on your computer.
No. Log in to the same account on each tablet. Items you’ve purchased for your use are available to you in your account.
Yes. Your Quiltable.com gift card is still valid. If you have trouble using it, please contact us at email@example.com.
PS Membership offers you two downloads, of your choice, each month and refreshes on the first of each following month.
Coupons aren’t applicable to PS Membership downloads. Every month, you get two downloads. There’s not percent (%) discount and no “partial downloads” for sale events. Each download is just that: a single download.
If you are having trouble accessing your account or making a purchase during a sale period, please email firstname.lastname@example.org to report the trouble. All inquiries are recorded and we will likely be able to honor your request. We cannot honor sale prices if you message us after the sale has ended.
If you’ve upgraded your sewing machine to any robotic quilting system or upgraded your computerized longarm to a different brand, please contact us to address your purchased design library.
No. Download opportunities refresh on the first of the month.
In PS Connect, you can access your Pro-Stitcher account live on the tablet. All the designs you’ve purchased and enjoyed will always be available to you when you log in.
You can also download these designs to your laptop or computer to move to a USB backup drive.
However, all designs purchased outside of ProStitcher.com will still need to be backed up. PS Connect does not back up your entire design library if you have any designs purchased outside of Pro-Stitcher, PS Patterns, or Quiltable.
Software updates are free.
Yes. Pro-Stitcher has an account with ShareASale.com. Search for us there to sign up and become a Pro-Stitcher affiliate marketer.
Longarm Quilting refers to using a large sewing machine to finish a quilt. Sewing the three layers of a quilt, backing, batting and top together is regarded as the quilting step.
Longarm refers to a sewing machine that whose throat space is larger than 15″. The larger machine is generally on a frame and moves along the frame to baste or finish a quilt. Longarm Quilting can be computerized or hand-guided. A longarm sewing machine can also be fixed to a table an used as a stationary machine.
Midarm refers to the size of the throat space of the machine. Mid-arm quilting machines can range from 9-15″ and can be on a frame or stationary.
Shortarm refers to the size of the throat space of the sewing machine less than 9″. Shortarm machines are often domestic home-sewing machines that serve many other functions than finishing quilts.
Machine quilting is defined as using a sewing machine to stitch through at least three layers to create quilt. The typical layers are quilt backing, quilt batting/wadding, and quilt top. Machine quilting can be hand-guided, free-motion, walking foot, ruler-based, computerized, and many more.
Motif, as it is used on Pro-Stitcher, is defined as a recognizable shape. A Flower, an elephant, a bug, etc would all be motifs. These motifs can then fit into any type of digital design: blocks, edge-to-edge, border-to-border, and more.
We are so glad you’re here! Pro-Stitcher Patterns offers digital designs for all robotic longarm systems. Choose your file type, download, and quilt. We offer a selection of broad longarm education, tips, and tricks, on our Education Page, which may be useful to all longarm quilters.
If a design you’ve purchased does not appear in the list of downloads on your account:
- Make sure you are in your own account.
- Logout and log in again.
- Refresh the page.
- Check your payment method to make sure the sale occurred.
- If those ideas didn’t work, please contact us. We are here to help.
Yes, you can download PS Connect to a USB and install it on your tablet. We’ve taken great care to roll out many great features in this new software update, not just the Wi-Fi connectivity.
Similarly, if you do not want to ever turn on or activate the Wi-Fi feature, you don’t have to.
No. To run PS Connect, you will need to upgrade your tablet. All future software updates will be based on PS Connect.
Check your tablet compatibility here on the Update to PS Connect page.
Nesting designs are digital designs, often edge-to-edge, that are intended to position into each other. A second row of the design will appear to stitch upwards, higher than the previous row’s lowest point in order to create an all-over look.
Nesting designs do not generally overlap, but it is possible.
Pro-Stitcher launched Print At Home designs in October 2021. Look for the printer icon in the upper corner of the design image to immediately know if it has a printable option.
A Quilt Sandwich is the term often used to refer to three layers of a quilt: backing, batting, and quilt top.
30 day money back guarantee on Catalog and Designer. Past 30 days, refunds are not offered on the software.
A set is a large group of designs sold together at a discount. Club members enjoy monthly sets. Customers, who are not in a club, can also easily buy sets.
Rest easy! Your tablet is only able to connect to ProStitcher.com and stream educational videos from our approved video host. No other connections are possible. Further, while in the Pro-Stitcher software, working on design arrangments or quilting, the wifi will temporarily disable itself as to not interrupt your work. We also have precautions to prevent against troublesome activity.
If you have more questions, please reach out to us at email@example.com.
Stationary Quilting Machines are any machine not on a frame that are used to finish quilts. Stationary machines vary from a domestic home sewing machine to a stationary longarm. The prices range greatly on stationary sewing machine. When quilting, the basted fabric layers, (backing, batting, and quilt top) move under the needle, while the machine is still in or on table.
Stitch in the Ditch (SID or SITD) is when the quilting lines stitch along the seams in a quilt in order to define blocks or shapes.
PS Connect has a feature allowing it to optimize Opti-Stitch settings based on the longarm machine you are running. You may noticed a variation in speed from previous software versions.
When you are logged into ProStitcher.com, click the My Account > Downloads button on the left-hand of the screen to see your downloads, or in other words, every digital design you’ve previously purchased. You have the ability to download these designs to your laptop, computer, or tablet.
PS Membership Download is our term for a purchase made using a credit. As a Member, you receive two PS Membership Downloads per month. Use them to pick out any in-house design in the store to add to your cart. You can checkout at no charge, and the designs will then be associated with your account.
Two downloads per month ONLY refers to the amount of credits you receive as a PS Member. Once you have the designs downloads in your account, you may use them as many times as you’d like.
Each product will have a list of file formats available. For bundles, sets, or collections (generally 5 pieces or more) you’ll be asked to select your preferred file type from a drop-down menu.
Check your quilting robotic system manual for the manufacturer’s suggested file type. You can also visit our Quilting Systems Reference Page.
BQM – Q-Matic/Bernina
CQP – Compuquilter, DXF – Compatible with most computerized quilting systems
HQF or HQV – Handi-Quilter Pro-Stitcher
IQP – Intelliquilter
PAT – Innova Auto Pilot
PLT – (4QB) – QBot
QLI – Statler Stitcher, Pro-Stitcher, Compuquilter, Shirley Stitcher, Quilt Motion, Quilte Sew Clever, Quilt Artist
SSD – Side Saddle System
PDF – Print-at-Home Pantograph or Block
We test our designs to stand behind their quality. In the unlikely event you come across a hiccup in the design file, please contact us so we can help you and correct the problem.
If you own Pro-Stitcher Designer, Art & Stitch, or other design-editing software, you may try to open the file and make the necessary adjustments.
Beta software refers to computer software that has gone through our internal testing processes, but has not yet been tested in the real world, and therefore is not officially released as a final version. Releasing a Beta version allows Pro-Stitcher engineers to get bug fixes and new features into quilters hands sooner, and gives quilters the opportunity to provide feedback to our developers. Remember, you can always rollback to a previous version if you find you are having difficulties.
PS Patterns is the digital quilting designs shop offering an assortment of motifs, pantos, blocks, projects, and more for all longarm robotic systems. It is a branch of the larger Pro-Stitcher family of quilting technology.
PS Quilt Patterns are piecing quilt patterns, developed and tested by their respective designers with development and instructions by Martingale Publishing. They are available exclusively at ProStitcher.com.
** Coming Soon **
You can read more about all the updated features, bug fixes, and expectations on the Release Notes section of the Update to PS Connect page.
Print At Home designs have the recommended size in the description. You may have success manipulating the size by using the scale feature in your printer settings. Quiltable cannot guarantee design accuracy once they have been scaled/resized.
Yes. In keeping with Microsoft’s best practices, you will want to allow Windows to update. This includes updating Windows versions and regular Windows software and security updates.
All Quiltable club products (Stashable, Collectible, and Printable) have transformed into a lower-priced PS Membership. Read more about the membership perks and benefits on our Membership Page.
You do not need to do anything to have your previous club moved into the PS Membership.
Pro-Stitcher serial numbers can be found on the cardboard box and on a serial sticker on the top of the Pro-Stitcher carriage.
All PS Patterns, by in-house designers, are available for you to select and download. This includes bundles, sets, collections, monthly sets, projects, and more! Unfortunately, we do not offer any licensed designer products as part of the PS Membership.
Pro-Stitcher downloads are often delivered in zip format. You’ll need to go to the folder on your computer where the download is located. For PC users, right-click on the zip file, select extract all. The select the file type for your longarm and move that to your USB drive.
If the download did transfer to your computer, but won’t stitch on your machine, you may have the wrong file type. Check your robotic system’s manual or use this Quilting System Reference guide.
If a purchase includes more than 5 different designs, you’ll be asked to choose the file extension you’d like to use with your quilting system/method.
If the purchase is a single design, you’ll likely receive a zipped file with all file extensions. We realize you do not need all the file extensions and recommend deleting ones that will not work with your system.
The tablet is in Simulation mode. To exit Simulation mode, go to Settings > Advanced > General, and deselect Simulation in the sidebar. The tablet will need to be rebooted for the change to take effect.
This is a Windows 10 setting and should not be changed. Use the x to close the keyboard and access the numerical keypad.
No. The vector-based graphic files are relatively small, and you are not at risk of filling up your tablet space with Pro-Stitcher patterns.
Yes! Well, maybe.
Pro-Stitcher may be able to create a custom design meeting your design parameters. It will largely depend on time/staffing, etc. Email us, we may already have your desired theme in mind & can send you a link.
Pro-Stitcher Designer will work on both the Pro-Stitcher tablet as well as on a computer/laptop. You can see computer requirements here.
You can find the system requirements for Pro-Stitcher Designer here. Pro-Stitcher Designer is only available for Windows Operating Systems.
This is a complicated question as all the digital designs are able to resize at your discretion. In many cases, the designs can scale up and down without problem. Some designs are purposefully LARGE to allow you to scale them down in your robotic quilt system software. While your digital purchase is non-refundable, we will work with you to make sure you are able to stitch what you’ve purchased.
NOTE: Designs sold as Cornerstones are generally smaller and may distort if enlarged.
No. Pro-Stitcher manages the connectivity in PS Connect so that the Wi-Fi will be disengaged when stitching using either the Premium or Lite models. When you hop back over to the PS Patterns tab or the Tutorials tab in the software, the Wi-Fi will automatically reconnect. This way, you have the internet when you need it and your quilting shouldn’t be disrupted by tablet updates.
You cannot browse the internet on your Pro-Stitcher tablet, even when the Wi-Fi is enabled. You can only access ProStitcher.com and our videos.